Intellifi® MeshView
Manage and optimize the in-home experience
Intellifi® MeshView is a flexible SaaS software that enables service providers to manage and optimize the in-home experience. It delivers deep insights and powerful remote management tools to cut Wi-Fi support calls and truck rolls, enabling you to increase customer satisfaction. What’s more, Intellifi® MeshView delivers insights and revenue-generating tools to create differentiated services, capture new subscribers and increase ARPU and ROI.
Deliver great first impressions
First-level helpdesk staff get a dashboard view of the subscriber’s network health in under 10 seconds, enabling rapid issue diagnosis. This increases customer satisfaction while cutting call handling time and costs.
Empower CSRs with deep insights
Intellifi® MeshView provides data, telemetry and insights, enabling customer service representatives to pinpoint and resolve issues on the first call, reducing support call volume and increasing customer satisfaction.
Reduce costly truck rolls
With our unique Virtual Field Technician tool, higher-skilled technicians can remotely and securely troubleshoot in-home issues. This could save up to $200 per truck roll and have a significant impact on opex costs.
Manage CPE lifecycle
Intellifi® MeshView offers a complete CPE inventory management system, enabling pre-provisioning, deployment of mesh Wi-Fi gateways, firmware upgrades and streamlined device updates to the latest Wi-Fi standard.
Turn support calls into sales opportunities
Intellifi® MeshView offers telemetry and insights that transform support calls into upsell opportunities. Paired with Mosaic Marketing Center, it enables rapid upsell campaigns and customer acquisition, growing revenue and ARPU.
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